Refund Policy

1. Our Commitment

We want you to be completely satisfied with SubstackGrow. If you're not happy with our Service for any reason, we offer a hassle-free 30-day money-back guarantee for all new subscriptions.

2. 30-Day Money-Back Guarantee

Eligibility:

• Available for first-time subscribers only
• Applies to both monthly and yearly plans
• Must be requested within 30 days of initial purchase
• One refund per customer

What you get:

• 100% full refund of your subscription fee
• No questions asked
• Processed within 5-7 business days
• Refunded to your original payment method

3. How to Request a Refund

To request a refund, simply:

1. Email us at: support@substackgrow.com
2. Subject line: "Refund Request"
3. Include: Your account email and reason for refund (optional)

4. Refund Processing Time

• Response time: Within 24 hours (usually much faster)
• Processing time: 1-2 business days to initiate
• Bank processing: 5-7 business days to appear in your account
• Total time: Usually 7-10 business days for complete refund

5. Subscription Renewals

Important: The 30-day guarantee applies only to new subscriptions, not renewals.

For renewals:

• Cancel anytime before renewal to avoid charges
• Cancellation takes effect at the end of current billing period
• No refunds for renewal charges (unless within 7 days)
• Partial refunds may be considered on a case-by-case basis

6. How to Cancel Your Subscription

You can cancel your subscription anytime:

1. Log in to your account at substackgrow.com
2. Go to Account Settings
3. Click "Manage Subscription"
4. Click "Cancel Subscription"
5. Confirm cancellation

Or email us at support@substackgrow.com and we'll cancel it for you.

7. Non-Refundable Situations

Refunds may not be issued if:

• More than 30 days have passed since initial purchase
• You've previously received a refund
• Your account was terminated for Terms of Service violations
• You're requesting a refund for a renewal charge (beyond 7 days)

8. Chargebacks and Disputes

Please contact us before initiating a chargeback with your bank. We're happy to resolve any issues directly. Chargebacks may result in account suspension and we reserve the right to seek recovery of chargeback fees.

9. Questions?

Have questions about refunds? We're here to help!